Frequently Asked Questions
Q: How do I update my billing address during checkout?
A: Please view instructions here - How to Update Your Billing Address During Checkout
Q: What does white “uncoated” mean?
A: Simply put, uncoated means that nothing has been added to the face paper of the label to increase shine or change its natural appearance.
Q: What do you mean by monochrome laser printer?
A: Monochrome refers to laser printers only capable of printing in black.
Q: Are your Inkjet printable Clear Gloss sheets really clear?
A: Yes. These labels are totally clear, leaving a gloss finish when applied. They are different from the translucent labels, which have a clear matte, or frosted look to them.
Q: Do you have any weatherproof labels that I can print on?
A: Yes we do. We carry White Inkjet Printable Vinyl Labels
& Weatherproof White Gloss Labels
that can be printed using your inkjet printer and White Laser Printable Polyester Labels
. These sheets come in a variety of popular sizes for creating your own water bottle labels, bumper stickers, outdoor signs and bath & body product labels.
Q: When will my product ship?
A: If you purchased blank sheet labels (labels on sheets), you can expect them to be shipped on the same day if the order was given before 3:00 pm CST. If you ordered full color custom printed labels, order processing and shipping occurs once the proof has been approved.
Q: What types of artwork are accepted for your Custom Printed roll labels?
A: Please refer to our artwork specs page for complete information on artwork setup and file submission details. You may also use our free Text Formatter for label layouts that only contain text (no images).
Q: Can you create a design for our preprinted labels?
A: Planet Label does not offer full service graphic design. We do offer basic pre-press graphic design service for small changes and file preparation. Please email firstname.lastname@example.org
with any questions of start by giving us a call at 866-252-1520
Q: Can I get a proof of my Custom Printed label?
A. If the artwork you submitted with your Custom Printed Label Request is press-ready, we will provide a PDF Proof for you within approximately one business day. Once you receive your PDF Proof, you will also have the option to receive a printed press proof.
Q: Do you do custom label sizes for preprinted labels?
A: Yes, we can do custom printed labels in nearly any shape or size. Planet Label does carry a library of existing shapes and sizes. However, size or shape combinations not available in our current library are available for a fee and will lengthen typical order turnaround times.
Q: I called your toll free number but was sent to your answering service. Do you have real people I can talk to?
A: Yes, we have a friendly staff of customer service representatives that are available to help you from 8:00 to 5:00 CST. Not a talker? No problem, we are also available to chat on the website during normal business hours.