Blank Sheet Labels & Roll Labels:
All of Planet Label’s products are sold with the understanding that the purchaser has determined the stock is appropriate for the application prior to the time of purchase. All Blank Sheet material returned to Planet Label must have prior approval by our Quality Coordinator, have an MRA number (material return authorization) assigned by your customer service representative and written on the shipping container. Material can be returned using the carrier of your choice. Planet Label will only accept returns on stock material that was purchased within the last 60 days and must be in resalable condition. Upon receipt at Planet Label, the material will be inspected and a refund for the cost of the material will be issued minus a 15% restocking fee or $15.00, whichever is greater.
If the return is due to faulty product, Planet Label will gladly issue a call tag to have the material picked up.
Custom Printed Labels:
At Planet Label, we strive to provide our customers with the best possible custom printed label experience. If you are not 100% satisfied with your order for any reason, please contact our Inside Sales/Service Department. {Phone: 866-252-1520}
Purchaser has a 60-day window once their order ships to file a complaint.
All of Planet Label’s products are sold with the understanding that the purchaser has determined the stock is appropriate for the application prior to the time of purchase. As a means to this end, Planet Label highly recommends receipt of a physical press proof which will allow you to inspect the label material and print quality, verify color and layout, and test adhesion properties. If you waive this option, Planet Label will not be held liable for any discrepancies.
Cancellation of custom printed labels are subject to an additional fee and may amount to the full price of the canceled order including any die charges and/or prep fees.